Custom AI Chatbots
Your business knowledge. A conversation away.
Help customers and teams find answers with a custom AI assistant built around your content, your workflows and your brand.
- 01Your question
- 02Approved business knowledge
- 03Referenced answer or human handoff
Illustrative workflow · built around your requirements
Built for your business
Make knowledge easier to use.
Customer support
Answer recurring questions from approved help content, with a clear handover to your team when a person is needed.
Internal knowledge
Help employees navigate policies, product documents and working guides within their access permissions.
Lead qualification
Guide visitors through relevant questions and pass structured enquiries to your existing sales workflow.
From idea to operation
Thought through. Built to fit.
Start with the content and channels you already use: your website, product documentation, knowledge base or internal portal. We scope each connection around available APIs and access requirements.
Knowledge preparation
Review and organise your approved sources, define update workflows and retrieve relevant passages for each question.
Conversation design
Build a branded experience with source references, useful follow-up questions and human handoff.
Business integrations
Connect selected APIs, help desks or CRM workflows, with explicit permissions for actions that change data.
Evaluation & handover
Test representative questions, monitor answer quality and provide deployment documentation and team training.
Designed with care
Access, answers and actions.
All considered.
- Permission-aware retrieval
- Answers linked to approved sources
- Fallbacks for unanswered questions
- Agreed data retention and monitoring
How we work
Start focused. Build with confidence.
Discover
Define a useful first workflow, review your systems and agree what success looks like.
Prototype
Build a focused proof of concept using representative content and integrations.
Validate
Evaluate real scenarios, access boundaries, failure handling and operational costs.
Launch & improve
Deploy, document and hand over, with an agreed plan for monitoring and support.
Your questions
A little clarity,
before we begin.
Can the chatbot use our own documents?
Yes. We can build a retrieval-based assistant around approved documents and knowledge sources. We first review content quality, permissions and how updates will be maintained.
Can it work with our website or CRM?
We can embed a branded assistant in your website and connect supported systems through their APIs. The exact integrations depend on available access, API capabilities and the agreed scope.
How do you handle incorrect answers?
We evaluate the assistant against representative questions, use source references where appropriate and define fallback and human-handoff behaviour. AI answers still need monitoring and ongoing improvement.
Do we need to train our own AI model?
Usually a useful starting point is an existing model combined with retrieval from your approved content. We assess model selection and any further customisation against your requirements.
How are cost and delivery time decided?
We estimate after reviewing your content, integrations, channels and acceptance criteria. Model usage, hosting and ongoing support are discussed separately from implementation.
Let’s build something useful
Bring us the workflow.
We’ll help shape the solution.
Tell us what your team or customers need to do, and the systems you already use.
Talk to our team